Our returns and exchange policy is 30 days. We are only able to refund or exchange faulty or damaged goods, and within this time period.
Our cancellation policy is 14 days under the Consumer Contract Regulations. Under the CCRs we are only able to refund unopened products. Please see below for more information on Cancelling an Order.
Refunds and replacements can only be issued if:
the goods are damaged or defectivethe goods were purchased directly through https://sipling.comthe goods are returned within a 30 day period from receipt
To reduce fraudulent claims, if items have been damaged during shipping, photographic evidence must be provided of the damaged box and damaged items when submitting a request for a refund or exchange.
We are unable to refund bottles that have been opened or if they were purchased via third party sellers. We are also unable to refund Sale items.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shipping costs are non-refundable.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Customers are also required to pay associated shipping fees when returning an order, and are responsible for ensuring the goods arrive safely. If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you wish to proceed with a return, please email firstname.lastname@example.org to coordinate, using the subject line RETURNS.
Once your return is received and inspected, we will send you an email to notify you that we have your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.
If you haven’t received a refund, first check your bank account again. Then, contact your credit card company as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this, it is over 30 days and you still have not received your refund, please contact us at email@example.com.
We can only exchange items if they are defective or damaged. We are unable to replace bottles that have been opened or if they were purchased via third party sellers.
Customers are required to pay associated shipping fees when returning an order for exchange, and are responsible for ensuring the goods arrive safely. If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you need to exchange your item for a replacement, please send us an email at firstname.lastname@example.org with the subject line EXCHANGE.
Cancelling an order
If you live in the EU, you have the right, subject to the exceptions noted below, to cancel your order under the Consumer Contract Regulations 2013 (CCRs) which govern all internet shopping.
You must notify us of your intent to cancel within 14 calendar days from the day after you receive the goods.
If you wish to cancel an order within 14 calendar days, please email email@example.com with the subject line CANCELLATION UNDER CCR and we will send you a model cancellation form.
You must return the goods to us at your own cost no later than 14 days after the day on which you notified us. We recommend that you insure the return shipment and retain a proof of postage, as it is your responsibility to take reasonable care of the goods and you will be liable for any damage sustained to them until we receive them back at our warehouse.
We will refund you the full value of your order, including the original shipping costs, via the original payment method within 14 calendar days of receiving the goods back. If your card issuer has not sent you a refund within 30 days, please contact firstname.lastname@example.org.